At Ribhu International, we are dedicated to providing efficient and reliable shipping services to our customers worldwide. Please review the following information regarding our shipping policy:

Shipping Options

We offer a variety of shipping options for each country, with methods and costs clearly indicated on all quotations. Our primary logistics partners are DHL and UPS, known for their extensive delivery networks and reliable services to over 200 countries and territories globally. For specific services available in your area, please visit the DHL and UPS websites. On occasion, we may use alternative carriers for logistical or operational needs.

Free Shipping

We are pleased to offer free shipping on all orders over $100. This applies to standard shipping options and is automatically applied at checkout.

Fast Shipping

For customers who require expedited delivery, we offer fast shipping options at an additional cost. These options provide quicker delivery times and will be clearly indicated at checkout. Please select your preferred shipping method to see applicable fees.

Customer-Specific Shipping

If you have specific shipping requirements or would like to arrange for your own shipping service, you are welcome to do so. Please note that there may be a charge for packing and handling in this case. To utilize your own shipping company or for special shipping requests, please contact our sales team with your account details and preferred service level, and we will assist you accordingly. Please note that we do not accept responsibility for any loss or damage during transit if you choose your own carrier; it is your responsibility to resolve any issues directly with your shipping provider.

Processing and Delivery

In-stock items are usually shipped from our warehouses within 24 hours of payment confirmation. Delivery times are specified on all quotations, and we provide multiple options, including express delivery to many locations. Once your item(s) have been dispatched, we will send you a Shipment Notification email containing the carrier’s name and a tracking number, allowing you to monitor your package’s journey.

Local Customs Charges

Please note that any charges related to the import of goods into your country, including local taxes and customs duties, are your responsibility. We do not accept liability for these charges. It is essential to comply with the requirements and regulations of your country regarding customs fees.

Order Status and Issues

• Missing or Delayed Order: Delivery typically takes 2-5 working days from the receipt of payment, depending on the chosen delivery option. If there is a delay or an extended delivery time, we will notify you promptly. If you believe your item has been lost or delayed, please contact us for assistance.

• Item Temporarily Out of Stock: If an item is temporarily out of stock but expected to be replenished soon, we will hold your order and ship the item as soon as it is available.

• Item Unavailable: If an item becomes unavailable or is discontinued by the manufacturer, we will inform you immediately. If we cannot provide a suitable alternative or fulfill your order, we will issue a full refund if your payment has already been processed.

• Payment Declined or Not Received: If we face any issues processing your payment, we will reach out to provide details and request that you update your card or bank information in your account as necessary.

Note

For any further questions or clarifications regarding our shipping policy, please feel free to contact us.